Delivery and Returns

Thank you for shopping at Airsoft Armoury UK

Nobody likes to pay delivery fees, you hate it and we hate it, that's why we want to make our delivery as cheap as possible and free delivery on high value orders. We promise that as we grow and get better prices from our couriers, we will find a way to offer free delivery on all products!


Delivery Information

Processing Time:

  • We aim to dispatch all orders within 2 working days of receiving payment. Unless where express delivery method has been chosen, where we aim to dispatch within 1 working day. (excluding weekends and bank holidays)

Shipping Time:

  • Estimated standard delivery time is 3-5 working days after the order has been processed. 1-3 working days for express delivery. Please note that this is an estimate, and actual delivery times may vary due to factors beyond our control.

Shipping Costs:

  • Our FREE standard delivery applies to all orders over £75
  • Orders up to £75 all have a standard delivery of £4.99 
  • Express delivery is £6.99

Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to track your package's progress.

International Shipping:

  • We currently don't offer international shipping.


Returns and Exchanges

We want you to be completely satisfied with your purchase. If you're not
happy with your order for any reason, we offer a hassle-free returns and
exchange policy.


  • Orders can be cancelled within 6 hours of placing the order, provided they have not yet been dispatched. To cancel an order, please contact us at

Faulty Items:

  • If you received a faulty or damaged product, please contact us immediately at to arrange an exchange. We will provide instructions on how to return the damaged item and receive a replacement or a refund.
  • Once we receive the item and complete the inspection, a refund or exchange will be completed, including any and all delivery fees.


  • You have 14 days from the date of delivery to initiate a return.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received, return postage costs will be the responsibility of the customer. The customer is responsible for the items until they have been received by Airsoft Armoury UK, we recommend using tracked shipping.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5 business days.


  • Please refer to the returns process if you would like a exchange an item, your item will be refunded so you can create a new order.

Lost or Missing Items:

  • If your order is missing items or you believe your package is lost, please contact us at within 6 working days of the expected delivery date.

Contact Information:

  • If you have any questions about our Delivery and Returns Policy, please contact us at

Thank you for choosing Airsoft Armoury UK.